Disconnection suspension protection for wireless services was lifted by the Hawaii Public Utilities Commission in January 1, 2021. Please contact AT&T at the telephone number on your billing statement if you would like to learn more about payment plans. AT&T offers payment plans to customers with outstanding balances. Get all the details on the State of Hawaii’s Public Utility Commission website. Disconnection suspension protection will be lifted effective June 1, 2021. The Hawaii Public Utilities Commission passed an order addressing utility companies’ ability to terminate residential wireline service. See Washington Governor’s Proclamation for more details. In Washington State, utility companies, such as wireline service providers, must waive late payment fees and not disconnect residential wireline customers. The District of Columbia has passed legislation addressing companies’ ability to terminate or disconnect wireline telephone service during a Public Health Emergency as well as establishing conditions and requirements applicable to telecommunication providers’ payment plans for eligible customers.
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